The reverse
Returns & Refunds
Plain language, not legal advice. Last updated 23 August 2026.
Unopened, 30 days
If the packaging has not been opened, send it back within 30 days of delivery and we refund the full purchase price. You cover return postage unless the mistake was ours.
Opened, the honest version
We cannot resell a pillowcase that has been out of its packaging, so an opened one can only come back if it arrived faulty or wrong. That is a hygiene limit, and it is the same reason you cannot return underwear.
Faulty, always
A seam that goes, a snag out of the packet, silk that is not what we said it is, that is on us, whenever you find it. Send a photo to support@tnaado.ca and we will replace it or refund it, your choice, with no return postage to pay.
Normal wear from washing is not a fault. Silk is a natural fibre and it will soften and eventually thin, the way every fabric does.
How to start one
- Email support@tnaado.ca with your order number.
- Tell us what happened. A photo helps if something is wrong with it.
- We reply with a return address, or just refund you if posting it back makes no sense.
When you get your money
Refunds go to the original payment method as soon as the return is received, or immediately if we have waived the return. Banks then take five to ten business days to show it, which is out of our hands.